Frequently Asked Questions (FAQs)
Welcome to the Primosy FAQ page. Here you’ll find answers to the most common questions about our products, orders, shipping, and policies.
If you can’t find what you’re looking for, please contact our support team at support@primosy.com — we’re happy to help.
1. Who is Primosy?
Primosy LLC is a U.S.-based company specializing in high-quality leather products, including premium leather heads and accessories.
We operate from Derry, New Hampshire, and proudly serve customers across the United States.
2. Where is Primosy located?
Our registered business address is:
Primosy LLC
84 W BROADWAY, STE 200
Derry, New Hampshire 03038
United States
3. What products do you sell?
We sell a range of leather-based products including leather heads and leather accessories designed for durability, comfort, and timeless appeal.
All our products are sourced and crafted with care to ensure long-lasting quality.
4. Do you ship outside the United States?
Currently, Primosy ships only within the United States.
We do not offer international shipping at this time.
5. How long does delivery take?
Orders are typically processed within 1–2 business days and delivered within 3–7 business days, depending on your location.
Tracking information is provided once your order is shipped.
6. How do I track my order?
Once your order ships, you’ll receive an email with a tracking number and link to follow your shipment’s progress.
Tracking updates may take up to 24 hours after dispatch.
7. What payment methods do you accept?
We accept Visa, MasterCard, American Express, Discover, PayPal, Apple Pay, and Google Pay.
All transactions are processed securely through trusted payment gateways.
8. Can I cancel or change my order?
Orders can be canceled or changed within 12 hours of placing them, provided they haven’t been shipped yet.
After shipment, cancellations are not possible, but you may request a return once the order is delivered.
9. What is your return policy?
You can return eligible items within 14 days of delivery, provided they are unused, unwashed, and in original packaging.
Please review our Refund and Returns Policy for detailed instructions.
10. What if my product arrives damaged or defective?
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery.
Include photos of the item and packaging, and we’ll arrange a replacement or refund at no cost to you.
11. Is my payment information secure?
Absolutely. We use SSL encryption and PCI-compliant payment gateways to ensure your financial information is fully protected.
Primosy LLC does not store or access your credit card details.
12. How can I contact customer support?
You can reach us anytime by:
Email: support@primosy.com
Phone: +1 (332) 222-4751
Website: https://primosy.com
Our support team is available during standard U.S. business hours (Monday–Friday, 9 AM–6 PM EST).
13. Are your products genuine leather?
Yes. All products sold under the Primosy brand are made from authentic, high-quality leather.
We do not use synthetic or imitation materials unless clearly stated.
14. Do you offer wholesale or bulk orders?
At this time, we primarily serve retail customers.
However, if you’re interested in wholesale purchases, please contact us directly at support@primosy.com with your business details.
15. How often do you release new products?
We update our collection regularly to introduce new leather products.
Follow us on our website or subscribe to our newsletter for the latest product launches and offers.
Contact Information
Primosy LLC
84 W BROADWAY, STE 200
Derry, New Hampshire 03038, United States
Email: support@primosy.com
Phone: +1 (332) 222-4751
Website: https://primosy.com