Thank you for choosing Primosy LLC for your shopping needs! We’re dedicated to ensuring a reliable, transparent, and timely shipping experience for all our customers across the United States. This Shipping Policy outlines how and when your order will be processed and delivered.
1. Shipping Coverage
Currently, Primosy LLC only ships orders within the United States. Unfortunately, we don’t offer international shipping or deliveries to U.S. territories like Puerto Rico, Guam, or the U.S. Virgin Islands at this time.
2. Order Processing Time
We process orders within 1–2 business days after we confirm your payment. Just a heads up: orders made on weekends or public holidays will be handled on the next business day.
You’ll receive an order confirmation email right after your purchase, and another email with shipping details once your order is on its way.
3. Estimated Delivery Time
Typically, standard delivery takes about 3–7 business days, depending on where you are and the shipping method you choose. Keep in mind that delays can happen due to carrier issues, weather, or other unexpected events that are out of our hands.
4. Shipping Rates
Shipping costs are calculated at checkout based on your delivery location, package weight, and the shipping method selected. Sometimes, we offer free shipping promotions—just check our website for details when they’re available!
5. Order Tracking
Once your order is shipped, you’ll get an email with a tracking number and a link to follow your package. Please note that tracking information might take up to 24 hours to update after it’s been dispatched.
6. Wrong Address or Delivery Issues
Make sure your shipping address is accurate before you finalize your purchase. Primosy LLC can’t be held responsible for delays or lost packages due to incorrect or incomplete addresses provided by you.
If a package is returned because of an incorrect address, you may need to cover the reshipment costs.
7. Lost or Delayed Packages
If your order hasn’t shown up within the expected delivery timeframe, don’t hesitate to reach out to us. We’ll work with the carrier to track down your shipment. If they confirm that the package is lost, we’ll either send you a replacement or issue a full refund.
8. Damaged Deliveries
In the unfortunate event that your product arrives damaged, please let us know within 48 hours of delivery. Make sure to include photos of both the product and the packaging. Once we verify the claim, we’ll take care of arranging a replacement or a refund for you.
9. Contact Information
For all shipping-related inquiries, please contact:
Primosy LLC
84 W BROADWAY, STE 200
Derry, New Hampshire 03038, United States
Email: support@primosy.com
Phone: +1 (332) 222-4751
Website: https://primosy.com